Leaked samples. We do not refund leaked samples. If a patient’s specimen leaked, we can send them another test kit. To prevent leaks, we ask patients to tap the cup after securing the lid closed.
*Do NOT provide a urine sample.
*Ensure the specimen size is sufficient (2-3mls are required).
FedEx delivery delays are possible due to weather and/or other extenuating circumstances. We recommend patients check the package using the tracking number provided in the test kit and call FedEx if anything seems off with the shipment. Each kit comes with a tear off tracking number in the box for return shipment to the lab. Please keep a copy of this tracking number for your records and ability to track.