FAQs2020-04-30T04:03:21-06:00

Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

I’m traveling, what day should I send in my sample?2020-09-17T22:26:10-06:00
Departure Day Send the sample in via FedEx Results emailed
Sunday Thursday Saturday Morning
Monday Friday w/ special label Saturday Evening
Tuesday Saturday Monday Evening
Wednesday Monday Wednesday Morning
Thursday Monday Wednesday Morning
Friday Tuesday Thursday Morning
Saturday Wednesday Friday Morning
How do I pay?2020-09-13T22:34:30-06:00

After you place an order online, we ship your test kits in priority sequence by departure date. You will receive an invoice and tracking number via email within 24 hours. Please do not call to ask about your invoice. Don’t worry, we will ship your kit before payment is received.  You will not get your results unless payment is received.

Do The COVID Consultants use an RT-PCR test? Is this the same as a NAAT test? Is this test FDA/EUA approved?2020-09-13T22:38:08-06:00

RT stands for reverse transcriptase, PCR stands for polymerase chain reaction, which is a type of test that amplifies genetic material. Our test is an FDA/EUA approved diagnostic test for COVID-19.  If COVID-19 is present, it will detect it in your sample.

NAAT stands for Nucleac Acid Amplification Test. A PCR test is a type of NAAT test. Therefore, the SARS-CoV-2 (COVID-19) PCR test that we offer is accepted in locations that require a NAAT COVID-19 test.

Will my destination accept this test?2020-09-13T22:43:16-06:00

It is the traveler’s responsibility to ensure our test kits will be accepted by the destination.  Our tests are accepted at most locations excluding: Jamaica, French Polynesia (Bora Bora and Tahiti), and potentially others.

Is your turnaround time still 48 hours?2020-07-31T22:12:02-06:00

Yes it is. We carefully manage our inventory so that we are able to continue processing results within our guaranteed turnaround time.