Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
| Departure Day | Send the sample in via FedEx | Results emailed | |
| Sunday | Thursday | Saturday Morning | |
| Monday | Friday w/ special label | Saturday Evening | |
| Tuesday | Saturday | Monday Evening | |
| Wednesday | Monday | Wednesday Morning | |
| Thursday | Monday | Wednesday Morning | |
| Friday | Tuesday | Thursday Morning | |
| Saturday | Wednesday | Friday Morning |
After you place an order online, we ship your test kits in priority sequence by departure date. You will receive an invoice and tracking number via email within 24 hours. Please do not call to ask about your invoice. Don’t worry, we will ship your kit before payment is received. You will not get your results unless payment is received.
RT stands for reverse transcriptase, PCR stands for polymerase chain reaction, which is a type of test that amplifies genetic material. Our test is an FDA/EUA approved diagnostic test for COVID-19. If COVID-19 is present, it will detect it in your sample.
NAAT stands for Nucleac Acid Amplification Test. A PCR test is a type of NAAT test. Therefore, the SARS-CoV-2 (COVID-19) PCR test that we offer is accepted in locations that require a NAAT COVID-19 test.
It is the traveler’s responsibility to ensure our test kits will be accepted by the destination. Our tests are accepted at most locations excluding: Jamaica, French Polynesia (Bora Bora and Tahiti), and potentially others.
Yes it is. We carefully manage our inventory so that we are able to continue processing results within our guaranteed turnaround time.